Citrix Remote Desktop Mac Download

18.02.2021

The latest version of Citrix Receiver is 12.9 on Mac Informer. It is a perfect match for the Business category. The app is developed by Citrix Systems, Inc. And its user rating is 4.5 out of 5. Increasing complexities of remote work, cloud adoption and system migration demands simple, efficient and cost-effective remote access for IT professionals and teams. Used by over 200,000 IT professionals across the world, ASG-Remote Desktop simplifies remote access and administration of desktops, servers and systems.

  1. Citrix Remote Desktop Mac Download Free
  2. Citrix Receiver Remote Desktop
  3. Citrix Desktop Download
  4. Citrix For Remote Access Download

Citrix Receiver for Mac provides users with self-service access to resources published on XenApp or XenDesktop servers. Citrix Receiver for Mac combines ease of deployment and use, and offers quick, secure access to hosted applications and desktops. You can download the latest release from the Citrix Receiver for Mac download page. Mac Users: If you choose to download the Citrix Virtual Desktop Agent to your computer, you will need to allow the installer to continue. When you receive a prompt stating the download cannot be opened, click OK.

downloadWhy can't I download this file?

Solution

In recent releases of IE, Edge, Google Chrome, Firefox, and latest Citrix Workspace App clients many of the issues mentioned below have been resolved.
By default, the OS (Windows, Mac, Linux) should automatically set how to open '.ica' files when trying to launch any resource via Citrix Workspace or Citrix Storefront via the Web Store if the Citrix Workspace App is installed properly.
Confirm Citrix Workspace App is installed or use Citrix Workspace App for HTML5 ('Web Browser' option) instead.
If you continue to encounter this behavior please review the steps outlined below.

There can be a number of resolutions to the issue including but not limited to the following:

Install the Latest Version of Citrix Workspace App

Install the latest Citrix Workspace App version which can be downloaded here: Download Citrix Workspace App

Automatically Open ICA Files

When clicking on an application or desktop to launch via Citrix Workspace or Citrix Storefront on an Internet Browser (not within Citrix Workspace App) and an '.ica' file shows in the download bar on the bottom left please follow these steps to automatically open said file:
ICA file is downloaded during the process. After the ICA file is downloaded, enable the browser to open similar files automatically.
Note: Instructions below are similar for other OS's when using Google Chrome, Firefox, or Edge Browsers.

Internet Explorer:
  1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
  2. Select the resource you are trying to access - Application or Desktop
  3. You will receive a notification on the bottom of the browser to 'Open, Save, Cancel'
  4. Select the Save.
  5. The download bar will now show to 'Open, Open Folder, View Downloads',
  6. Select the drop-down list next to 'Open' and select 'Open With'
  7. Find and select 'Connection Manager'
Google Chrome:
  1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
  2. Select the resource you are trying to access - Application or Desktop
  3. Chrome will prompt a dialog box to save the '.ica' file
  4. Hit save to save it in the 'Downloads folder'
  5. On the bottom left you will see the file, click the '^' which is the drop-down list for the file in the download bar and select 'Always Open Files of This Type'
Firefox:
  1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
  2. Select the resource you are trying to access - Application or Desktop
  3. Firefox will prompt you with a dialog box to save the '.ica' file
  4. Select 'Do this automatically for files like this from now on'
  5. Select 'Open With' and click 'Browse'
  6. Select 'Connection Manager'
Edge Browser:
  1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
  2. Select the resource you are trying to access - Application or Desktop
  3. Edge automatically saves the file to the downloads folder by default
  4. On the bottom left you will see the file, click the '..' which is the drop-down list for the file in the download bar and select 'Always Open Files of This Type'

Associate .ica File Type With Citrix Connection Manager

  1. On Windows computers, go to Control Panel > Settings > Apps > Default apps > Choose default apps by file type

  2. Under Name, find .ica file type.

  3. Ensure that the current default is set to Citrix Connection Manager. If not, click Change program and choose Citrix Connection Manager.

Note: Connection Manager is the wfcrun32 file located as C:Program Files (x86)CitrixICA Clientwfcrun32.exe

Remove or Disable Third Party Browser Adware

Remove or disable any third party browser based Adware software that could be interfering with the successful launch of the ICA file. Restart the browser after removing these software and try again.

Clear the 'Do not save encrypted data to disk' Option

If you are using Internet Explorer, click Tools > Internet Options > Advanced tab and clear the option “Do not save encrypted data to disk.”. This option should be cleared because the dynamic files are stored in the Temporary Internet Files folder. When applications are clicked, a file is downloaded to the folder, then launched using MIME type. If access to the folder is disabled or not available, the process cannot occur successfully.

Below are for older Browser/Citrix Receiver Deployments:

No longer recommended to perform these steps in newer releases of Internet Browsers. Steps remain for any users not fully updated to the latest and greatest.

Add Website to Trusted Sites

Citrix Remote Desktop Mac Download Free

Add the site to the Trusted sites list if using Internet Explorer browser using the following steps:

  1. Go to Tools > Internet Options > Security tab > Sites

  2. In the Add this website to the zone field, enter your organization's website and click Add.

  3. Repeat this for the .com, .net, .org, or .gov Web site addresses of your organization to allow the use of the ActiveX ICA client object for the launched connection to be automatically accepted.
    Note: It might be required to also add any additional subdomain.domain.com URLs to the Trusted sites list in the Security tab setting if still experiencing unwanted prompts.

Disable ActiveX Filtering (Enable ActiveX)

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

Configure Internet Explorer as follows to allow successful application launching:

  1. Disable ActiveX filtering feature for the Web Interface site, either by:
  • Disabling ActiveX filtering globally:
    Click Gear icon, select Safety, de-select ActiveX Filtering. Alternatively, press Alt key and click Tools menu (ActiveX filtering is enabled if a “tick” appears next to it and is disabled if the “tick” disappears).

    Or

  • Disabling ActiveX filtering for an individual site when ActiveX filtering is enabled globally:
    1. Log on to the Web Interface site and attempt to launch an application. At the end of the address bar a blue warning sign appears, indicating filtered content.

    2. Click the blue warning sign and select Turn off ActiveX Filtering.

  1. Enable ICA launch using one of the following options:
  • Add the site to the Trusted sites list: In the Security tab of Internet Options, add the Web Interface site to Trusted Sites list to allow the use of the ActiveX ICA client object for the launch.

    Or

  • Disable the MIME filter: Rename the following registry key: HKEY_CLASSES_ROOTPROTOCOLSFilterapplication/x-ica

  1. Log off and close window then restart the browser after making this change.

Enable Citrix ICA Client plugin

Configure Internet Explorer as follows to allow successful application launching:

  1. Enable Citrix ICA Client IE plugin by following the steps below:
    • Launch Internet Explorer
    • Go to Tools > Manage add-ons
    • Select Citrix ICA Client plugin and click Enable

Problem Cause

There can be a number of reasons for the issue including but not limited to:

  • The *.ica file on the client needs to be associated with Citrix Workspace App
  • Outdated Internet Browsers in use

Additional Resources

  • CTX139939 - Microsoft Internet Explorer 11 - Citrix Known Issues

  • CTX200889 - Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

  • CTX126653 – Citrix Online Plug-in for Windows with Internet Explorer 9 Support

  • Citrix Discussions - IE 11 (Website cannot find required software)

Disclaimer

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
downloadWhy can't I download this file? Need Citrix Files for Mac? Download it here: http://dl.sharefile.com/cfmac


Citrix Files makes accessing your files from a Mac much easier. It allows you to access files and folders from ShareFile directly through Finder on your Mac. Content is streamed when it is accessed and not permanently stored on your computer. Changes made to files in the ShareFile folder are automatically saved back to the cloud. Most Finder operations like drag and drop, copy and paste, move and rename, and others will automatically update to the cloud.

Contents

System Requirements
Install Citrix Files
Sign-in to Citrix Files
Basic Operations

Icon Overlays
Right Click Menu
Menu Bar Icon
Dashboard
Overflow Menu
Preferences
Open and Edit
Conflict Prevention
Troubleshooting

Citrix Files Drive is Unavailable
Reconnect the Drive
Relaunch Citrix Files
Reinstall Citrix Files

System Requirements

  • macOS 10.12 Sierra
  • macOS 10.13 High Sierra
  • macOS 10.14 Mojave
  • macOS 10.15 Catalina
Note:
  • Installation on macOS 10.11 El Capitan is possible, but Citrix no longer supports this version.
  • Apple’s latest macOS 10.15 Catalina was released on October 7, 2019. Upgrade to Citrix Files for Mac version 19.10 or above for full compatibility.

Install

  1. Download the installer DMG.
  2. Open the installer package and follow the prompts to install Citrix Files.
  3. You will be required to provide an administrator password and accept prompts for mounting the Citrix Files kernel extension to complete the installation.
Note: Citrix Files for Mac support for Apple silicon devices (M1 chip) is on a preview basis. Please see macOS Recovery security setting requirements that 'Allow user management of kernel extensions from identified developers.'


After installation, a volume named “Citrix Files” will appear. You may access this volume by clicking on the Citrix Files menu bar item and then clicking the folder icon. It will also appear in the Favorites sidebar in Finder windows. This volume displays all of the files and folders from your Citrix Files account.

Sign in

When starting the Citrix Files Desktop app for the first time, you are prompted to sign in with your Citrix Files Credentials.

Basic Operations

Citrix Files allows you to manage the files in your Citrix Files account the same way that you would manage files normally through Finder.

OperationDescription
Open and Edit

Double click on a file in the Citrix Files folder. Make any edits necessary and then save the changes.


Citrix Files uploads the edited file.

Download

Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer.


Odin3 for mac download. You may also copy and paste files and folders.

Upload

Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer.
You may also copy and paste files and folders.

DeleteRight click on a file or folder and select Move to Trash.
You may also drag files and folders to the trash.
Move

Drag and drop file(s) or folder(s) from one location in the Citrix Files folder to another.

New FolderCreate a new folder in Citrix Files folder.

Quick Tip:
The new local storage folder selection feature: Storage Folder
Recently accessed files and files made available offline are stored in a cache folder for fast access. In most cases, there is no need to change this location. Some users with hard drive partitions may wish to store cache data on another partition. You may change the folder where the cache is stored by clicking storage folder.

  • The cache folder is named 'SFDriveMapper'. Please use the preferences menu to free up or remove data instead of deleting content directly.
  • Choose a location that will always be available (an external hard drive is not recommended) -When you switch locations, the app will move data already in the cache to your new location.


Icon Overlays

Files and Folders will have an icon overlay representing the status of that item. The following defines what each icon overlay represents:

Online-only files. These folders and files don’t take up space on your computer.
Note: You may not open online-only files / folders when your device isn’t connected to the Internet.

Mixed state Folder occurs when you have some items within it are mixed across online-only, always offline and/or cached.

Note: When you open an online-only file, it is download to your device and becomes a cached file. You can open cached files anytime, even without internet access. If you need to free up space, you can change the file back to online only. To do so just right-click the file and select ‘to be set’ or go to the Citrix Files dashboard – settings – free up space

Only files or folders that you mark as “Make available offline” will have a green circle with the white check mark. These files or folders are downloaded to your device and are available offline.
Note: To bring these files or folders back to online-only, you need to right-click on the file or folder and select “Make available online.”

The file or folder is currently syncing to the cloud.
Note: This means upload and downloads are currently in progress.

The file is currently checked out.

Desktop

Right Click Menu



When you right click on a file or folder within Citrix Files, you will see some additional options. These options give you access to the functions available in Citrix Files for these items. Options will vary based on the types of files or folders you have selected, permissions, and account settings.

OperationAvailable ForDescription
ShareFiles and FoldersCopy Link - Copies a Citrix Files download link. Link settings will be determined by the Share options in your Preferences.
Email with Citrix Files - Send a download link through email. Email options may be customized before sending, or by modifying default options in your Preferences.
Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files download link
Initiate Approval - (For a single file only) Initiate an approval workflow on a file
Request FilesSingle FolderCopy Link - Copies a Citrix Files upload link. Link settings will be determined by the Share options in your Preferences.
Email with Citrix Files - Send a upload link through email. Email options may be customized before sending, or by modifying default options in your Preferences.
Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files upload link
Check OutSingle FileCheck Out a file to prevent other users from making changes
View DetailsSingle File or FolderView detailed information for a file or folder. The details window provides access to multiple file versions, notes, or checkout details
Refresh ContentsSingle FolderFolder contents should update automatically as changes are made, but you may refresh contents manually using this function

Additional actions are available under More Options.

OperationAvailable ForDescription
DownloadFiles and FoldersFor file(s) and folder(s), download allows you to download file(s) or folder(s) to a specific location on your computer.
Note: For improved performance, use this option for large file downloads or downloading a large number of items. These downloads are optimized for bulk operations and do not store data in the cache.
UploadSingle FolderRight click on a folder and upload allows you to upload files and folders from a specific location on your computer.
Note: For improved performance, use this option for large file uploads or uploading a large number of items These downloads are optimized for bulk operations and do not store data in the cache.
Manage PermissionsSingle FolderAdd users to a folder, modify folder permissions, and copy folder permissions from one user to another.
Add to FavoritesSingle File or Single FolderAdds the file or folder to the Favorites folder.
PreviewSingle FileStream a video file without downloading it (Available for .mp4, .ogg, .ogv, and .webm file types).

Citrix Receiver Remote Desktop

Menu Bar Icon

This icon displays the current status of Citrix Files. A spinner over the icon indicates activity.
Uploads in progress or edits that are being saved back to Citrix Files will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.


Dashboard

Clicking on the menu bar icon will open the dashboard:

  • Recent Files - Files that have been uploaded or edited will appear in the list of recent files. Double click on a file to open it.
  • Overflow Menu - Access Preferences, Send Feedback, Help Launch Website, and quit/exit the Citrix Files application.
  • Workflow button - Open a window containing Workflows where you can view
  • Open Citrix Files Folder - Open the Citrix Files drive in Finder on this Mac.

Overflow Menu

This provides access to Preferences, Send Feedback, Help Launch Website, and Quit.


Provide a rating for the app and leave detailed comments.

  • Help - Provides links to support and legal resources. This menu also allows you to report a technical problem with the app to the development team.
  • Launch Website - Opens the Citrix Files website.
  • Quit - Quits the App.
  • Preferences - Opens the Preferences for the App.

Preferences

Preference

Description

Account

Log out - Logs you out of your account. Cached files are deleted

App Settings

Cache - Hover over the ? for details and cache usage
Clear Cache - This removes ached files
Reset App settings - Removes folder structure archive and cached files. Doing this will quit and relaunch Citrix Files for Mac to please save any work before resetting.
Uninstall - This uninstalls the application. Administrator permissions are required.

Share Options

Notifications - Set default notifications that are applied when sharing
Security - Set default security options that are applied when sharing

Open and Edit

Open and Edit has been tested with the following applications:

  • Adobe Acrobat Reader DC
  • Adobe Photoshop
  • Keynote
  • Numbers
  • Microsoft Excel 2008, 2011, 2016, 2017
  • Microsoft PowerPoint 2008, 2011, 2016, 2017
  • Microsoft Word 2008, 2011, 2016, 2017
  • Pages
  • Preview
  • Sketch
  • TextEdit

Other applications will be tested and fully supported during the course of the Beta program. Please report any issues you experience with open and edit.
Users are welcome to use Citrix Files for Mac with any application, however when using applications that are not listed above, we recommend saving local copies before uploading to Citrix Files until compatibility has been tested.

Conflict Prevention

Citrix Files for Mac provides end user notifications when another user uploads a new version of a file or checks a file out while you are also viewing / editing the file, in order to prevent file conflicts.
Notification when someone uploads a new version of the file you also have open:
Notification when someone checks out a file while you also have that file open:

Troubleshooting

Citrix Files Drive is Unavailable

Citrix Files gives you access to the files on your Workspace account by making them available as a storage drive (like an SD card or a thumb drive). This drive needs to mount itself into your Mac's file system before files can be accessed from Citrix Files. If the Citrix Files app experiences an issue with mounting, the app menu bar icon will show a warning symbol. You will need to ensure the drive mounts properly before you may use Citrix Files.

Reconnect the Drive

  1. Click the Citrix Files menu bar icon.
  2. Click Reconnect.

Relaunch the App

You may need to relaunch Citrix Files app in case the app experiences an issue with mounting.

  1. Close any files that may be open in Citrix Files (Ex: You have opened a Word document in Citrix Files).
  2. Click on the Citrix Files menu bar icon.
  3. Click on (..).
  4. Select Quit.
  5. Open Citrix Files app in your Applications folder.

Citrix Desktop Download

Reinstall Citrix Files

Citrix Files installs a kernel extension or ext to mount the drive.

Citrix For Remote Access Download

  1. Click the Citrix Files menu bar icon.
  2. Click on (..) Over Flow Menu
  3. Select Help.
  4. Click Uninstall Citrix Files.
  5. Download and install Citrix Files again.

Additional Resources

CTX237344 - Citrix Files for Mac Known Issues
CTX119253- Language Support for Citrix Products