On your Mac, choose Apple menu System Preferences, then click Network. Jun 15, 2020 AnyConnect Secure Mobility Client is a modular endpoint software product. It not only provides Virtual Private Network (VPN) access through Secure Sockets Layer (SSL) and Internet Protocol Security (IPsec) Internet Key Exchange version2 (IKEv2) but also offers enhanced security through various built-in modules.
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UF Gatorlink VPN Service
Open the Cisco AnyConnect VPN Client home page and click on Download Software (registered customers only) on the right hand side of the web page. Choose the required software package and download with valid Cisco user credentials. Cisco AnyConnect VPN Client Troubleshooting TechNote Cisco AnyConnect VPN Client FAQ. Cisco vpn client for mac free download - NordVPN, Cisco VPN Client, Vpn One Click Mac, and many more programs. AnyConnect Secure Mobility Client is a modular endpoint software product. It not only provides Virtual Private Network (VPN) access through Secure Sockets Layer (SSL) and Internet Protocol Security (IPsec) Internet Key Exchange version2 (IKEv2) but also offers enhanced security through various built-in modules.
The Gatorlink VPN service provides secure remote access to the University of Florida network and makes it appear as if your computer were physically attached to the campus network. By using the Gatorlink VPN client, you may access resources on the UF network that are not typically available over an Internet path. These may include:
- Windows file shares.
- Private IP addressed systems (10.x.x.x, 172.16.x.x).
- UF Library Journals.
- Software licensing services
The Gatorlink VPN service is based primarily on th Cisco Anyconnect VPN client. This client supports a wide range of operating systems including Windows ,Mac, Linux, Apple IOS and Android. It is based on SSL transport rather than IPsec which was supported by the older client. Anyconnect will also work on networks which use heavy firewalling and/or network address translation. Features include auto-update and auto-policy synchronization which eliminate the need to update the client manually.
Once you install the client, you will automatically be updated when a new client is available. The client is SSL based and supports the full gatorlink VPN tunnel feature set including campus-only tunnels as well as departmental VPNs. It is not a Java based client, and does not require Java. In addition to the Cisco Anyconnect client, the UF Gatorlink VPN service also supports legacy L2TP over IPsec clients which are built into many popular operating systems.
The Gatorlink VPN service is provided by Network Services and the UF Helpdesk.
The latest Cisco Anyconnect client may be downloaded from the Anyconnect Download Site.The client will require a minor amount of configuration the first time you install it. See the configuration guides for more information. Clients for Apple IOS and Android are available through their respective App Stores.
- 5/5/2018: For Ubuntu 18.04, you must install the pangox libraries for the GUI to work. From the command line type 'sudo apt install libpangox-1.0.0' after the client installation is complete.
- 2/11/2018: New 4.5 clients have been posted to the Anyconnect Download Site (see link above). These clients resolve several bugs and better support MacOSX 10.13.
This document briefly describes the possible error messages that appear during the installation of AnyConnect VPN client on Apple MAC machines and their corresponding resolutions.
There are no specific requirements for this document.
The information in this document is based on these software and hardware versions:
Cisco ASA Security Appliance that runs software version 8.x
Cisco IOS® Router that runs Cisco IOS Software Release 12.4(20)T
Cisco AnyConnect Client software version 2.x
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
This section shows a list of error messages along with the solutions.
Package Corrupt Error Message
When AnyConnect 2.3 is launched from an Apple MAC machine, the Anyconnect Package corrupt or unavailable error message appears and eventually, the connection attempt fails.
This can be a problem with the absence of the MAC-related AnyConnect package on the flash of the router. Upload the suitable AnyConnect package for MAC in order to resolve this issue. Upload the corresponding AnyConnect package, which depends upon the MAC architecture. For MACs on the Intel processor, you need the i386 macos image and for MACs that run the Power PC processor (PPC) you need the powerpc macos image. These are example packages for your reference:
Split DNS Issues
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When split DNS is enabled on an AnyConnect setup, it is found that all the DNS queries are sent in clear but not tunneled. This is a problem with only the Apple MAC machines and works fine with Windows machines.
This behavior is observed and filed in Cisco bug ID CSCtf03894 (registered customers only) . In order to resolve this issue, you can upgrade to the AnyConnect release 3.0.4235, which has the Split DNS Functionality Enhancement. As a workaround, you can also use the built-in IPSec VPN client supported by Apple, which does not have this issue.
SVC Error Message
The launch of AnyConnect from a Macbook Pro running OSX Leopard is not successful. The VPN gateway is ASA running 8.0.4. The connection fails and the SVC Message: 16/ERROR: Initialization failure (mem allocfailed, etc.) error message appears.
This can be a problem with the way the MAC machine attempts to connect to the ASA. First verify if any IPv6 adaptors are enabled on the MAC machine and check if MAC tries to contact ASA over the IPv6 network. If so, it fails as the IPv6 is not supported with AnyConnect. In order to resolve this, disable the IPv6 related services on the MAC machine and try to connect with an IPv4 address.
Web-based Installation Error Message when AnyConnect is Launched on MAC
There are intermittent issues with you launch the AnyConnect version 2.5 on the MAC with OSX 10.5.6. The web-based installation was unsuccessful error message appears. At that time, you are unable to download and install AnyConnect, and the browser used is Firefox. If you reboot the MAC machine, this fixes the issue temporarily, but intermittently, the issue happens again.
Verify if your VPN gateways are connected in Load-balancer mode. If it is connected, then there could be some DNS cache-related issues that cause improper DNS redirects. In order to resolve this issue, always try to map the DNS URL to connect to one specific VPN gateway only.
MAC OSX 10.6.3 is Unable to get to Internet
When you use the AnyConnect on a MAC machine, you can access the Internal Corporate network but you are unable to browse to the Internet. It neither works by FQDN nor by IP address. There is a proxy server in use for Internet traffic.
The issue can be due to the length of the PMTU. Verify the existing MTU size on the VPN gateway, for example, ASA and modify it to a lesser value. In this sample output, the mtu size is reduced to 1204 from existing 1400.
AnyConnect on MAC fails to launch to Cisco IOS Router
The attempt to launch AnyConnect in standalone mode to a Cisco IOS® Router running Cisco IOS Software Release 12.4(20)T is unsuccessful. The anyconnect internal error (state: not connected) error message appears.
Cisco IOS Software Release 12.4(20)T supports AnyConnect on MAC in standalone mode without any problem. In order to resolve this, try to use the complete URL when you connect to the Cisco IOS head-end device. This is a sample URL:
If this issue persists, contact Cisco TAC (registered customers only) for further troubleshooting.
Note: You need to have valid Cisco user credentials to contact Cisco TAC.
Wireless CSSC for an Apple MAC
Currently, the NAM module on the AnyConnect 3.0 product replaces the Cisco Secure Services Client (CSSC). Refer to Network Access Manager (Replacement for CSSC) for more information. There is no current plan to enable NAM to support MAC OSX platform.
Unable to Upgrade Firefox while AnyConnect is Installed on MAC
This error message appears when you upgrade Firefox on Apple machine version 10.6:
On machines that use softtokens, this error message appears:
It is observed that these MAC machines have AnyConnect version 2.5 installed. The current version of Firefox is 3.6.13.
This behavior has been tested and filed in Cisco bug ID CSCtn93915 (registered customers only) . As a workaround, you can try any of these described options.
Uninstall AnyConnect, upgrade Firefox and then install AnyConnect again.
Uninstall the current version of firefox then install the new version. All other upgrades after this should work fine.
Web-based Installation of AnyConnect Hangs
The authentication phase works fine but the VPN system hangs at the Using Sun Java for installation phase.
The issue could be with the Java and Web applet settings on the machine. Sometimes, Java gets stuck when you use the web launch with MAC machine. Refer to Cisco bug ID CSCtq86368 (registered customers only) for more information. In order to resolve this issue, follow the below steps.
Uninstall AnyConnect. Download java programming language for mac.
Open Java preferences.
Change to run applets in their own process.
Drag the 32 bit Java on top.
If this does not help, upgrade the AnyConnect client to the latest available release.
Unable to Launch AnyConnect on MAC
You are unable to launch AnyConnect on the MAC machine due to certain incompatible software. What are other options to use this MAC machine as a remote access VPN client?
Refer to What options do I have for providing remote access to Mac users? for more information. Refer to IPSec VPN client for Apple MAC for more information and complete details.
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Unable to Download the MAC AnyConnect Package
There are issues when you download the AnyConnect for MAC software from Cisco.com.
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Open the Cisco AnyConnect VPN Client home page and click on Download Software (registered customers only) on the right hand side of the web page. Choose the required software package and download with valid Cisco user credentials.